PRICE AND COST SCHEDULE

Towing: €50 pursuant to Section 11.3 of the T&Cs

If a vehicle is towed due to circumstances caused by the customer or an authorized user (e.g. improper parking, technical misuse, or a violation of Section 7 of the T&Cs), a processing fee of €50 will be charged.
This fee is charged in addition to the actual towing costs and will be automatically debited from the customer’s payment method.

Vehicle Exchange: up to €199 pursuant to Section 6.1 of the T&Cs

If a vehicle exchange is carried out at the customer’s request, a processing fee of up to €199 will be charged.
If the replacement vehicle is delivered or the previous vehicle is collected, an additional delivery fee pursuant to Section 6.1 of the T&Cs will be charged.
A vehicle exchange initiated by MILES is free of charge.

Administrative Offenses: €29.50 pursuant to Section 13.8 of the T&Cs

For the processing of official authority requests and the forwarding of registered keeper data in connection with administrative offenses committed during the rental period, we charge an expense fee of €29.50 (gross) per case.
This fee covers internal administrative costs and is charged in addition to any fines or warning fees imposed directly by the competent authorities.

Refueling / Charging Service: €2.50 per liter of gasoline or diesel or €1.50 per kWh pursuant to Section 8.4 lit. d) of the T&Cs

If the vehicle is not returned with the same fuel or charge level as at the time of handover, a refueling/charging service fee of €2.50 per liter of gasoline or diesel or €1.50 per kWh will be charged.

Payment Fees for Chargebacks: €4.64 pursuant to Section 14.4 lit. d) of the T&Cs

If a SEPA direct debit fails or a chargeback occurs for reasons not attributable to MILES (e.g. insufficient funds, incorrect bank details, or unauthorized reversal), the costs charged to us by our payment service provider in the amount of €4.64 will be passed on to the customer.
This fee covers exclusively third-party fees and the administrative effort associated with the failed transaction.

Costs for Late Return pursuant to Sections 5.4, 8.2, and 11.3 of the T&Cs

If the vehicle is returned after the agreed rental period has expired, MILES will charge 1/30 of the most recently agreed monthly subscription rate for each day of delay.
If the return is delayed by more than five working days, the full monthly subscription rate for the started month will be charged.
Additional costs may also arise, in particular a missed return appointment (no-show) fee of €100 or additional logistical expenses related to the late return.

Contractual Penalty: up to €250 pursuant to Sections 7.4, 8.1, 9.4, and 11.1–11.4 of the T&Cs

In the event of culpable violations of material contractual obligations—particularly usage prohibitions pursuant to Sections 7.2 and 7.3 of the T&Cs, obligations regarding proper return pursuant to Section 8, or reporting obligations in the event of accidents pursuant to Section 9—MILES may impose a contractual penalty of up to €250 per violation.

The exact amount depends on the type and severity of the violation and the effort incurred as a result.
The contractual penalty will not be imposed if the customer proves that they are not at fault or that no damage, or significantly less damage, has occurred.

Sharing Login Credentials / Unauthorized Use: €500 pursuant to Sections 2.4 and 2.9 of the T&Cs

In the event of unauthorized disclosure of login credentials or use of the vehicle by unauthorized third parties, a contractual penalty of €500 will be charged.
The contractual penalty will be waived or reduced if the customer proves that they are not at fault or that no damage, or significantly less damage, has occurred.

Prosecution of Criminal Offenses: €1,000 pursuant to Sections 7.2 and 9.1–9.6 of the T&Cs

In the event of criminally relevant behavior or use of the vehicle for unlawful purposes that leads to the seizure of the vehicle by competent authorities or service providers, a contractual penalty of €1,000 will be charged.
Additional fees may apply depending on the actual effort involved and the resulting loss of use.

Towing by Third-Party Company: n/a

Costs are charged in accordance with the invoice issued by the third-party company.

Misfueling pursuant to Section 7.3 lit. f) of the T&Cs

In the event of misfueling, the actual costs incurred will be calculated individually depending on the vehicle and the extent of the damage.
These may include, in particular, towing costs, cleaning of the fuel system, workshop repairs, and loss of use.

Vehicle Recovery: €300 pursuant to Section 5.6 of the T&Cs

If MILES is required to recover a vehicle due to extraordinary termination pursuant to Section 5.5 of the T&Cs, a flat recovery fee of €300 will be charged.
If recovery is carried out by external service providers, additional third-party expenses may be incurred and charged to the customer separately.
The fee will be waived or reduced if the customer proves that they are not at fault or that no damage, or significantly less damage, has occurred.

Special Cleaning: up to €100 pursuant to Section 8.4 lit. a) of the T&Cs

If the vehicle is returned in a heavily soiled condition requiring special cleaning, a cleaning fee starting from €100 will be charged.
The actual amount depends on the individual cleaning effort and is determined at the time of vehicle return.

Cleaning Due to Smoking in the Vehicle: €250 pursuant to Section 8.4 lit. a) of the T&Cs

If smoking (including e-cigarettes or vaporizers) is detected in the vehicle, a cleaning fee of €250 will be charged.

Loss of Vehicle Documents: €100 pursuant to Section 8.4 lit. b) of the T&Cs

In the event of loss or failure to present the vehicle documents, a flat fee of €100 will be charged.

Loss of Vehicle Key: up to €1,500 pursuant to Section 8.4 lit. c) of the T&Cs

In the event of loss or damage to the vehicle key, costs of up to €1,500 may be incurred, particularly if replacement of the locking system is required.
In addition, repair costs based on third-party invoices as well as loss-of-use costs may be charged.

Missed Inspection: €600 pursuant to Section 7.6 of the T&Cs

If an inspection ordered by MILES is not carried out in a timely manner and the driver is in default for more than one month, a processing fee of €600 may be charged.

Costs in the Event of Contract Termination by MILES pursuant to Sections 5.5–5.7 and 8.4 of the T&Cs

If a subscription rental agreement is terminated without notice by MILES, we reserve the right to charge the following costs separately, in particular:

• Costs for collecting and transporting the vehicle to a TÜV Süd inspection station
• Costs for replacing missing vehicle parts or documents (e.g. registration certificate, vehicle key)
• Costs resulting from non-fulfillment of the contract in the amount of two monthly rental payments

Additional Drivers

Free of charge

You can add up to four additional drivers to your subscription free of charge.
All additional drivers must be approved by MILES before they are allowed to drive.
The main driver remains responsible for the driving behavior of additional drivers.

Costs for International Travel pursuant to Sections 7.3 lit. a) and 7.4 of the T&Cs

Unauthorized trips abroad: up to €250

For trips outside the EU-27 and Switzerland, an additional fee may apply.

Accident Costs pursuant to Sections 13.3–13.4 of the T&Cs

The deductible represents the maximum amount you, as the renter, must bear per comprehensive insurance claim.
A comprehensive insurance claim includes, for example, accident damage, vandalism, theft, damage caused by wildlife, or damage caused by severe weather (e.g. hail, storm, flooding).

• Passenger car category S (e.g. VW Polo): €900 per claim
• Passenger car category M (e.g. Audi A4 Avant): €900 per claim
• Van category L (e.g. Mercedes Sprinter): €1,000 per claim
• Premium passenger car (e.g. Tesla Model Y): €1,000 per claim

For certain vehicles, we offer the option to reduce the deductible by paying an additional fee.

By making an additional monthly payment, you can reduce the deductible to €350 (category S) or €450 (category M).
A full reduction to €0 is also possible.
The amount of the respective fee will be displayed during the booking process on our website.

Accident Handling Fee (€100) pursuant to Sections 9.4 and 13.3 of the T&Cs

For the processing of a self-caused damage claim, an accident handling fee of €100 will be charged, regardless of the amount of damage.
This fee covers the administrative effort associated with claims handling.

Additional Kilometer Charge: €0.18–€0.99 per km, depending on the vehicle, pursuant to Section 4.4 of the T&Cs

At the end of the subscription, after you have returned the vehicle, we will determine the number of kilometers driven.
If more kilometers were driven than booked, the additional kilometers will be charged.
The exact price for additional kilometers can be found on the product detail page and in your booking confirmation.

Early Contract Termination

Ordinary termination of a subscription rental agreement with a fixed term is excluded.
As a gesture of goodwill, MILES may agree to early termination at the end of a rental month.
In this case, a compensation payment will be due, the amount of which depends on the remaining contract term:

• Remaining term under 12 months: 2 monthly payments
• Remaining term under 18 months: 3 monthly payments
• Remaining term under 24 months: 4 monthly payments

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