Quick guide on how to return your MILES car subscription
Returning your MILES car subscription is nearly as simple as the delivery, thanks to the network of over 100 TÜV Süd assessment centres across Germany. Here is a quick guide on how to return the car.
At a glance: how does the return work?
- We schedule a return appointment
- You drive the car to the assessment center
- An independent appraiser checks the car for damages
- We send you a final report
Step 1: Schedule a return appointment
About 4 weeks before the car needs to be returned, we will contact you about your subscription, to find out if you’d like to extend the contract or return the car. If you decide to return the car - we’ll help you get you sorted.
Step 2: Drive the car to the TÜV Süd assessment centre
The return will take place at one of the 100 TÜV Süd assessment centres across Germany, so that an independent, neutral party can appraise the vehicle. We’ll propose the TÜV Süd centre nearest to your home address, but of course you may also choose a different one. You will then be asked to tell us when you’d like to have the appointment, and we will schedule it on your behalf.
Step 3: The appointment at the TÜV Süd
Please drive your subscription car to the TÜV Süd appointment on time. An independent assessor will then draw up an appraisal of the vehicle, which should take about 30-45 minutes. Your presence during the inspection is welcomed, but not required. They will work with you to check for damages and signs of use. This report will then determine if any repairs are necessary. Please reset all PINS to the factory settings. You may leave the car at the TÜV Station and wait until our final report.
Step 4: The final report
Based on the TÜV assessment, we will share the final report with you a few days after. If there were any damages beyond normal use, we will offset each damage with the deductible of your vehicle in our final invoice. Please note: the deductible applies to each reported damage or accident, and per case. If applicable, we might charge for extra kilometres if the car was driven beyond the included amount.
Please note:
⚠️ We do not cover the travel costs for your way home from the return station.
⚠️ The vehicle must have the same fuel level or charge level when it is returned as it did when it was handed over, as well as be completely clean both inside and out.
⚠️ Please always report accident damage directly so we can reduce the cost to the deductible. If damage is not reported, we will be forced to charge you for the full amount of the damage.
How do I prepare my car for the return?
Here is a checklist to prepare your MILES for return:
✓ Car is completely cleaned both inside and out.
✓ All personal belongings, stickers or adhesive foils have been removed
✓ All equipment is present in the car (especially safety vest, first-aid kit and warning triangle)
✓ Original tires are in place
✓ Service booklet is present in the car
✓ All vehicle keys are present
✓ Vehicle registration document is available
✓ All previous damages have been reported
✓ Fuel level is at the same level as when you took delivery of your car
✓ All operating fluids (incl. AdBlue) are refilled
What is considered as signs of use?
Allowed ✅
• Malfunctions on displays, displays and touchscreen displays such as e.g. B. Tacho defective
Not allowed ❌
• Optical damage caused by external influences on instrument clusters and displays, e.g. B. Significant scratches, breakage
Allowed ✅
• Minor contact marks on the tire flanks without damaging the tire material
• The tire type and tire make must match for each axle and be approved for the vehicle by the vehicle manufacturer saw teeth
• Minimum tread depth for all-weather tires: ≥ 4 mm
• The tread depth is measured between the main tread grooves in the tread circumference
Not allowed ❌
• Tire damage , e.g. B. outbreaks or cuts
• Any deviations from the vehicle manufacturer specification
• Mixed tires from summer/winter tires or retreaded tires that were not included in the scope of delivery, ie all tires must be all-weather tires and from the same manufacturer
• Tires with dimensions and/or speed codes and/or load codes that are not approved for the vehicle
• Tires worn on one side or uneven tread wear (may result in wheel alignment, the costs of which must be included in the calculation)
• Tread depth less than 4 mm for all-weather tires (measured between the main tread grooves in the tread circumference)
Allowed ✅
• Light scratches that do not go through to the primer; with two-layer painting without damaging the base coat
• Paint abrasions ≤ 20 mm on door edges
• Mileage-related stone chip damage up to a maximum size of the individual impacts of 2 mm in diameter
• The effects of road salt on wheel arches, tar spatter and paintwork marks caused by the functional use of car washes
• Slight scratches and traces of paint on the roof rails in the area of the fixed and holding points due to the assembly and disassembly of roof racks (e.g. for bicycles)
Not allowed ❌
• Paintwork damage that cannot be repaired due to corrosion damage.
• Previous unprofessional refinishing (e.g. noticeable color differences)
• Small stone chips in high density (exception front fairing), more than five pieces per 10 × 10 cm
• Paint damage and scratches on the roof rails of more than 50 mm in the entire area
• Paintwork damage that has gone through to the primer/basecoat or panel and requires different levels of paintwork
• Damaged paint surfaces caused by industrial/chemical precipitation or other forms of surface damage, e.g. B. Vogelkotanetchen
• Paintwork damage or color differences caused by labeling foils and stickers or paint peeling off due to foil removal
Allowed ✅
• Minor damage to the plastic panels
• Light wear and tear
• Light soiling that can be removed by normal cleaning
Not allowed ❌
• Damage caused by external influences on instrument clusters and displays, e.g. B. scratches, breakage.
• Panels that are badly scratched, cracked or deformed
• Heavy soiling that requires professional processing
• Strong odors such as smoke or nicotine etc.
Allowed ✅
• Normal, mileage-related dirt / signs of wear
Not allowed ❌
• Covers (e.g. motor or battery cover) are missing or damaged
Allowed ✅
• Slight dents and dents < 1 mm penetration depth and < 20 mm diameter (up to a maximum of two dents or dents per component)
• There may be slight dents and dents that have occurred during normal use and do not require paintwork repairs
Not allowed ❌
• Bumps and dents > 1 mm penetration depth and > 20 mm
• More than two dents on a body panel
• Previous unprofessional repairs not carried out according to manufacturer specifications with the aid of spatula or floating material or by replacing body parts for which no spare parts permitted for the model were used
• Old and accidental damage of any kind that has not been repaired or has not been repaired professionally
• Other deformations and damage
• Stickers that have not been removed without leaving any residue
Allowed ✅
• Light scratches
• Lighting without function e.g. B. parking lights, brake lights
Not allowed ❌
• Damage caused by external influences on headlights and rear lights, e.g. B. Breakage.
• Damage affecting road safety
Allowed ✅
• Inspection / oil service is not due in the month of return and inspection is only due after a kilometer interval > 1,000 km
• HU/AU acceptances that are not yet due on the return date
• Oil level between minimum and maximum
Not allowed ❌
• Inspection due in return month or inspection after kilometer interval < 1,000 km due
• Error messages from the on-board electronics
• Exceeding the due date of HU/AU on the return date
• Oil level below minimum
Allowed ✅
• Slight superficial scratches on the windscreen that do not obstruct the driver's view, as well as stone chips without cracking stone chips up to 2 mm that are in the driver's field of vision
• Slight scratches on side and rear windows
• Other damage that does not affect operational or road safety
Not allowed ❌
• Damage to the windscreen (e.g. cracks, fissures, stone chips with crack formation)
• Stone chips > 2 mm that are in the driver's field of vision
• Significant scratches or stone chips on the side and rear windows
• Missing attachments (e.g. wiper arm, windshield wipers)
• Glass breakage of mirrors
• Damage affecting road safety
Allowed ✅
• Slight dirt and scratches , slight material wear on the rim < 1 cm
Not allowed ❌
• Damage to rims and hubcaps, e.g. B. by curb contacts
• Rim breaks and/or cracks , missing or non-original rims
• Deformations on the rim flange
Allowed ✅
• Minor scratches and/or abrasions (e.g. back panel of folding rear seats)
• Abrasion on upholstery and paneling due to wear and tear
• Light soiling that can be removed by normal cleaning
Not allowed ❌
• Heavy soiling that requires professional processing
• Missing trunk linings
• Damage to functional and attachment parts that limit functionality
Allowed ✅
• Slight rubber abrasion on or on bumpers, which does not result in any visible and permanent deformations
• Slight application of material (e.g. paint from another vehicle) that can be removed by polishing work
Not allowed ❌
• Damage requiring replacement, repair or painting such as B. Cracks, scratches, paint chips, dents, compression and deformation as well as improper and professional repairs
• Missing attachments